COIVID-19 and the Literary Tea Company

COVID-19 Update - 25th March, 2020

As of the time of writing, we remain open for business. 

As a family based business, working from a purpose-built unit adjacent to our home, we are fortunate to have no travel restrictions in force. 

Our unit is not accessible to any other people and is regularly deep cleaned as we outline below. As a small family business, we are in a position to closely monitor and mitigate against any of our employees feeling unwell, and to look after the best interests of both them and the business. 

As part of our responsible manufacturing processes, we already clean and sanitise our blending equipment and stainless-steel preparation surfaces during the blending and packing of our teas and accessories, as well as at the end of the working day to prevent cross contamination. We have a good supply of sanitising product at the current time as this is our standard practice and we don’t have to react to the current temporary shortage of products.

Since we began trading have always maintained a responsible approach to our customers and staff with regards to protective work wear, using gloves, lab coats and masks in order to protect both ourselves and the customer.

All incoming deliveries to us are subject to additional sanitisation procedures at the current time which include an ethanol based antibacterial clean of all exterior packaging in an environment away from our processing building, and a subsequent additional isolation period of at least 5 days before products are used to ensure no residual risk is brought into our production area.

Royal Mail yesterday issued a statement that they will continue to operate their postal and parcel services, and as we have daily collections by Royal Mail direct from our premises, we do not have to travel in order to send our deliveries out.  

As a Royal Mail business customer, we are updated daily on the postal services in both the UK and services to our overseas destinations. We have always used Royal Mail Tracked delivery services and continue to do so. We are being advised however, that whilst this service is operating normally within the UK (there are some delays to our Tracked 48 service), we have been notified that tracking of parcels overseas by partner postal services is not universally being honoured and once parcels leave the UK it is not always possible to see the parcel progress to its final destination. To date we are not aware of any parcels not being received.

We currently have plenty of stock, and there is further stock on its way to us from our suppliers who are doing a fantastic job to keep the country working, so we are well placed to continue to fulfil all orders coming in to us.

Through this testing time for all of us, we appreciate our customers loyalty and commitment and in return we will do our utmost to keep the tea flowing!

Keep safe, and we wish all our health services around the world who are doing so much to get us through this testing time all our thanks and all our support.