Custom and personalised orders
Please contact us to see if we can help.
We do not claim to be graphic designers and although we print, wrap and label all our products by hand we do not profess to be a professional printers! However we are always happy to try and help customers with their request so please ask, we will try to say yes!
Gift wrapping and packaging
We do not offer a gift wrap service, but all our orders are sent out to the recipient wrapped in white tissue paper and sealed with our label.
Please send us a message outlining your requirements and we will be happy to help.
Each individual product will have weight selections or details on it's weight in the description.
All our teas and infusions are processed to order, they are not packaged up in advance. This ensures that every one of our products is received in the best possible quatlity and freshness. All the teas will last for an absolute minimum of 12 months from the date of purchase providing it is stored away from direct light and strong odours. Gift packaged items will be shipped with a minimum of 12 months Best Before date on them.
How long will my order take to arrive?
We send all our parcels with a tracking number and a signature may be required at the time of receipt.
We estimate 2-3 BUSINESS days from the date of shipping within the UK.
Outside of the UK we would anticipate a delivery time somewhere within a 5-7 BUSINESS day time period, however we cannot guarantee this as there may be multiple circumstances outside of our control that could affect this.
Could you arrange a special or guaranteed delivery?
We can certainly look at your request, and would be happy to provide you with a quote. All our products are made to order so in times of increased sales, such as the run up to the Christmas Holidays, we may be unable to expedite your order, but please feel free to ask!
How do you ship orders?
We send all our orders tracked.
Within the UK parcels are sent on a Tracked 48 hour delivery with Royal Mail.
All overseas parcels are sent via UK Royal Mail post, they are then handed over to the recipients relevant country postal service, there will always be a tracking number provided so that you can watch the progress of your package.
Large orders may be eligible for Courier shipment, we will advise you of this prior to shipment