Frequently Asked Questions - FAQ's
Custom and personalised orders
Unfortunately, we do not offer the creation of customised tea blends. However, we do have over 120 blends in house to choose from and will be happy to work with you to create custom labelling.
We do not claim to be graphic designers as our expertise is in tea! We use stock images and are also happy to use any you may supply us with to create your custom label.
If you like a product but are not keen on the tea blend, please contact us and we can work with you to replace it with one of other blends.
We are always happy to try and help customers with their requests, so please don't hesitate to contact us and we will see if we will see what we can do.
Gift wrapping and packaging
We do not offer a gift wrap service, but all our orders are sent out to the recipient wrapped in white tissue paper and sealed with our label.
All trade enquiries are welcome as we supply multiple customers throughout the world! Please bear in mind that due to all our products being handmade and the fact that we strive to offer the best value to our direct customers we cannot offer huge discounts for trade! However please let us know if you are interested and we will strive to offer wholesale discounts on a limited range of our products.
We also offer a bespoke label design service to compliment your theme for subscription box companies, gift boxes/hampers, museums, stately homes and tourist attractions. Please note, that we do NOT offer wholesale prices on the Tea Infusers With Charms.
Please send us a message outlining your requirements and we will be happy to help.
Each individual product will have weight selections or details on it's weight in the description.
All our teas and infusions are processed to order, they are not packaged up in advance. This ensures that every one of our products is received in the best possible quatlity and freshness. All the teas will last for an absolute minimum of 12 months from the date of purchase providing it is stored away from direct light and strong odours. Gift packaged items will be shipped with a minimum of 12 months Best Before date on them.
How long will my order take to arrive?
We send all our parcels with a tracking number and a signature may be required at the time of receipt.
We estimate 2-3 BUSINESS days from the date of shipping within the UK.
Outside of the UK we would anticipate a delivery time somewhere within a 5-7 BUSINESS day time period, however we cannot guarantee this as there may be multiple circumstances outside of our control that could affect this.
Could you arrange a special or guaranteed delivery?
We can certainly look at your request, and would be happy to provide you with a quote. All our products are made to order so in times of increased sales, such as the run up to the Christmas Holidays, we may be unable to expedite your order, but please feel free to ask!
How will my order be shipped?
All orders are shipped with tracking. Within the UK parcels are sent on a Tracked 48 hour delivery with Royal Mail.
All overseas parcels are sent via UK Royal Mail post, they are then handed over to the recipients relevant country postal service, there will always be a tracking number provided so that you can watch the progress of your package.
Large orders may be eligible for Courier shipment, we will advise you of this prior to shipment