Shipping and Delivery
****** BREXIT Update ******
27th April 2021
Please note, due to Brexit complications we have had to suspend shipping to the following EU countries until further notice. We apologise for any inconvenience that this may cause.
We are also aware that there are some delays in parcels clearing EU customs, unfortunately, this is out of our control.
IMPORTANT INFORMATION FOR EU CUSTOMERS
Please note, you may be charged import VAT on orders over €22. Each individual EU member state sets their own VAT on products such as tea and tea accessories, so we highly recommend checking with your local customs authority to find the exact rates. Any import taxes, duties and additional fees charged by your local postal service remain your responsibility and we cannot be held liable for these.
****** COVID-19 Update*****
COVID-19 Update - 27th April 2021
At the present time we are operating as normal. Royal Mail is not reporting any major delays due to the pandemic within the UK. For all overseas orders, there may be delays depending upon the receiving country.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered to the stated address.
On receipt of your order please check your delivery as soon as possible to make sure that all items are present and correct. If any items are missing or damaged, please take photographs of the packaging, items within the box alongside the packing slip and attach them to your email. Without these images we cannot resolve the issue and will not be able to offer a replacement or compensation.
As all products are made to order, we will make every effort to dispatch orders received within 3 working days. Shipping courier services will normally be made by Royal Mail deliveries, although there may be occasions where we use an alternative courier and you should allow 3 -5 working days within England, Wales, Northern Ireland and mainland Scotland. It might take longer to deliver items to more remote areas. An additional 5 working days should be allowed for deliveries outside of the UK, but within continental Europe. During exceptionally busy periods (i.e. Christmas) this time may be slightly longer.
We do ship worldwide, but if your country is not included then please let us know. Whilst we take all reasonable care to conform with a specific countries import rules, it is ultimately your responsibility to ensure that there are no import restriction on dry tea products. Although we anticipate shipping time should be 5-7 working days for delivery, for more distant locations from the UK, it could be anywhere up to 14-21 days due to logistics within the receiving country,
Delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we may contact you to advise of any such delays. Delivery Costs are outlined below:
ALL ORDERS ARE SHIPPED WITH A TRACKING NUMBER TO ENABLE YOU TO SEE WHERE YOUR ORDER IS IN TRANSIT.
Up to £35.00 = £3.95. If you order is over £35.00 delivery is FREE!
We anticipate that orders for delivery within the UK should be received within 2-3 business days from the date your parcel is shipped, you will receive an email notification of this at the time of dispatch, however we cannot guarantee this delivery date.
We cannot ship large accessories outside of the UK due to weight constraints, sorry. Small Infusers are easily shipped and are included!
European Deliveries (Loose Leaf Tea and Retail Teabags only)
£0 – £24.99 = £10.50; £25.00 – £49.99 = £15.00; £50.00 – £100.00 = £20.00
Rest Of World (Incl US) (Loose Leaf Tea and Retail Teabags only)
£0 – £30.00 = £12.50 £30.01 – £50.00 = £17.50; £50.01 – £75.00 = £25.00; £75.01 - £100 = £30.00; £100+ = £35.00
Oceania (including Australia and New Zealand) (Loose Leaf Tea and Retail Teabags only)
£0 – £15.00 = £13.00; £15.01 – £30.00 = £19.00 £30.01 – £50.00 = £25.00; £50.01 – £100.00 = £35.00; £100+ = £45.00
We anticipate that orders for delivery outside of the UK should be received within 5-7 business days from the date your parcel is shipped, you will receive an email notification of this at the time of dispatch, however we cannot guarantee this delivery date.
All shipping is sent via Royal Mail tracked services. At peak times, signatures will be required - except those countries where signatures via chosen local delivery services is not available.
Special Delivery can be arranged by contacting us.Returns & Refunds
We ask that you always check your orders as soon as you receive them. If you are not happy with your purchase, please contact us as soon as possible via email - firstname.lastname@example.org. You are entitled to the right to cancel your order with us within fourteen days of the receipt of your goods in exchange for a full refund (excluding shipping) providing it is for a non- perishable item. Any teas purchased cannot be refunded or exchanged due to the possibility of contamination once it has left our hands, unless the item has been received damaged.
All non perishable items must be returned in unused, undamaged condition in their original packaging.
Please dispatch all returns to: Rosie Lea Ltd. Camellia House, 17, Grange Road, Broadstairs, Kent. CT10 3EP, UK.
In case of cancellation and there is no fault with the product, items must be returned at the cost of the customer. If the item is returned due to damage and it is deemed damaged, the delivery charge will be refunded by Rosie Lea Tea.
We cannot accept liability for goods lost in the post.